Propozition helps 7C (Vertex) win lastminute.com outsourcing contract - Propozition
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Propozition helps 7C (Vertex) win lastminute.com outsourcing contract

01 Sep Propozition helps 7C (Vertex) win lastminute.com outsourcing contract

Posted at 09:25h in News by

Key to winning the contract was demonstrating not only capability but also that 7C/Vertex contact centre agents could reflect the distinctive values of the lastminute.com brand.

As part of the final presentation, and in less than three days, Propozition produced, shot and edited a short film that demonstrated the energy and drive as well as the multi-lingual, multi-channel of the Matchworks contact centre.

This reassured the executive team at lastminute.com that 7c/Vertex would make an excellent outsourcing partner for their growing business in a strategic relationship that would deliver £2m of savings.

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